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Discussion topic: Website / App broken?

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This message was authored by duurtydon This message was authored by: duurtydon

Website / App broken?

For over 6 months now I've tried to access the broadband part on sky website. I just want to see my available deals etc but everytime I click there it just says " oh no it seems we've had a problem we're sorry for the inconvenience " 

 

I called sky directly, was passed around departments and nobody really knew what was happening. 

I tried on my own iPhone with safari and google chrome. I tried on a computer and a laptop still giving me the same message. 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Website / App broken?

Posted by a Sky employee

Hi there @duurtydon , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: Website / App broken?

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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