Website / App broken?

[duurtydon]

For over 6 months now I've tried to access the broadband part on sky website. I just want to see my available deals etc but everytime I click there it just says " oh no it seems we've had a problem we're sorry for the inconvenience " 

I called sky directly, was passed around departments and nobody really knew what was happening. 

I tried on my own iPhone with safari and google chrome. I tried on a computer and a laptop still giving me the same message. 

[Mr+Flibbles+86]

Hi there @duurtydon , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.