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Discussion topic: VIP reward

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This message was authored by: SarahC7

Message posted on ‎23 Jan 2025 02:06 PM

VIP reward

Hi, 

 
I'm unable to claim the free movie you've sent as a new VIP customer.
When I log in, it takes me to a page to enter my surname and then it says unexpected error. This was happening yesterday too. 
 
Can you give instructions on how it works please? 
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This message was authored by: caesarome

Message posted on ‎23 Jan 2025 05:10 PM

Re: VIP reward

Posted by a Superuser, not a Sky employee. Find out more

@SarahC7 

Make sure your title (Mr, Mrs etc..) and surname is filled in here:


https://www.sky.com/mydetails/sky-id

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