VIP perks not working

[Paul861]

I am having the exact same problem and spoke to sky about it. Has been ongoing for over a week and unable to access any perks! 

[Digi2222]

I'm having the same problem also

[gary271275]

Same  here I click on sky rewards and view my rewards then it takes me back to Home Screen.not working so can't access my rewards was ok a few weeks ago. Have uninstalled the app and reinstalled it still the same.

[MarkGoldsmith · Accepted solution]

You should email the apps team about this.

 apps@sky.uk

It seems to be a known issue but the more people that email them and raise it with them, they will get a better understanding of the impact and it may help getting it resolved quicker.

[Digi2222]

Will do. Thanks. 🙏 

[Anonymous]

Hi there,

I've never been able to open or access any of my Sky Silver VIP perks on my Sky App?

Kind Regards,

Nikola 

[caesarome]

There are a number of other reporting similar faults so all you can do is to report it to the apps team on this address - apps@sky.uk

Let them know what device and was operating system it has.

[SH204]

Mine started working today!!!!! 🤔

[gary271275]

Mines finally working now after months not working 

[Digi2222]

I'm back on again now. Thanks all for your help. 

[Nibbles6]

Mine still isn't working, how did you fix it ?

[SH204]

@Nibbles6  I just went on and tried it like I have been doing every few days. The last I heard from the help team on 21/12/23 by email, was that they knew there was an issue and were working on it! 
I haven't had rewards for about 2/3 months.

[Digi2222]

Hi Nibbles, 

Mine starting on its own. I emailed Sky because someone in the thread recommended it.  (Look back on the thread for the email address) I had a few emails from them and then it started to work again on its own ( assuming Sky figured it out) 

Hope yours gets sorted too.