Updating Sky ID to show new Sky account

[SpenderD]

Hi there

I am a previous Sky customer but closed my TV/Broadband account a year ago.  I still have a Sky ID which is active (I continue to use Sky (Yahoo) email).  The account details against my Sky ID show the old closed account and my old residential address.

I have just signed up to Sky Broadband and have been given a new account number (it won't go live until the end of March).

How do I update my Sky ID to show my new account number and new address? Will it happen automatically?  Or do I have to create a new Sky ID for this new account.  I want to keep my current Sky ID if possible as this is my email account.

I can't see an obvious option to link a new account to my old Sky ID so any advice would be great.

Thanks

[Mark39 · Accepted solution]

It's not possible to link a new account with an existing Sky ID. You'll need to create a new Sky ID and link your new account to it.

You'll need to use a different email address for the new Sky ID -you can't use the same one as is linked to your old one.

Alternatively, if you de-link your email address from your old Sky ID, by replacing it with a different email address, you'll be able to use it with your new Sky ID.

[SpenderD]

Thanks, that's very helpful - I'll try and transfer the existing email to the new ID.

[Sharief16]

Thanks Mark. That worked.

[HrrmAname]

I cant delink my email from the old Sky ID from my old account can you advise how I should do this ?

[caesarome]

All you should need to do is to login to your old account and delete the email address yourself.

[mariam2712]

i have tried this but it said there was an error when I tried changing the email

[caesarome]

Are you trying to update the email address on your current Sky account or an old one ?