27 Feb 2020 08:30 PM
Hi there
I am a previous Sky customer but closed my TV/Broadband account a year ago. I still have a Sky ID which is active (I continue to use Sky (Yahoo) email). The account details against my Sky ID show the old closed account and my old residential address.
I have just signed up to Sky Broadband and have been given a new account number (it won't go live until the end of March).
How do I update my Sky ID to show my new account number and new address? Will it happen automatically? Or do I have to create a new Sky ID for this new account. I want to keep my current Sky ID if possible as this is my email account.
I can't see an obvious option to link a new account to my old Sky ID so any advice would be great.
Thanks
27 Feb 2020 08:34 PM
Posted by a Superuser, not a Sky employee. Find out moreIt's not possible to link a new account with an existing Sky ID. You'll need to create a new Sky ID and link your new account to it.
You'll need to use a different email address for the new Sky ID -you can't use the same one as is linked to your old one.
Alternatively, if you de-link your email address from your old Sky ID, by replacing it with a different email address, you'll be able to use it with your new Sky ID.
27 Feb 2020 08:34 PM
Posted by a Superuser, not a Sky employee. Find out moreIt's not possible to link a new account with an existing Sky ID. You'll need to create a new Sky ID and link your new account to it.
You'll need to use a different email address for the new Sky ID -you can't use the same one as is linked to your old one.
Alternatively, if you de-link your email address from your old Sky ID, by replacing it with a different email address, you'll be able to use it with your new Sky ID.
27 Feb 2020 08:42 PM
Thanks, that's very helpful - I'll try and transfer the existing email to the new ID.
04 Mar 2020 09:50 AM
Thanks Mark. That worked.
24 May 2021 12:43 PM
I cant delink my email from the old Sky ID from my old account can you advise how I should do this ?
24 May 2021 01:33 PM
Posted by a Superuser, not a Sky employee. Find out moreAll you should need to do is to login to your old account and delete the email address yourself.
02 Jul 2022 01:58 PM
i have tried this but it said there was an error when I tried changing the email
02 Jul 2022 04:11 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you trying to update the email address on your current Sky account or an old one ?
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