This discussion topic has been answered Discussion topic: Unable to access Sky VIP

This message was authored by: MuppetDance · ‎30 Mar 2026

I am unable to access the Sky VIP section of the Sky Mobile app since the clocks went forward. The error message I receive is

Sorry, something went wrong. Please try logging out of the app and back in again. Also check your date & time settings are correct on your device.

Error code: D-allcomps-12239031828909242132646-f6771dd33315ceee1850e869f7da4b6d6311a38c2795f133e0f0bbf96af7b848-********. (Digits redacted due to form submission error)

The time on my device is automatically set and is correct.

This message was authored by: caesarome · ‎30 Mar 2026

@MuppetDance

Have you tried deleting the app, rebooting your device then installing it again ?

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This message was authored by: caesarome · ‎30 Mar 2026

@MuppetDance

Have you tried deleting the app, rebooting your device then installing it again ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This discussion topic has been answered Discussion topic: Unable to access Sky VIP

Unable to access Sky VIP

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