Sorry but your post isn't very clear. What issue do you have?
▪️I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
When you select the mobile tab in the app what onscreen message do you see ?
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