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Discussion topic: Unable to access MySky app

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Tom1111111111
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Unable to access MySky app

‎06 Jan 2024 03:22 PM

I am currently unable to access MySky app, all my details are correct but once I enter my postcode it either just freezes or comes up with an error saying I do not have access. Previously worked ok.

I am able to sign in online with those same details however unable to make the changes needed as they have to be done via the app which I cannot access.

 

please advise what can be done.

 

 

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caesarome
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Re: Unable to access MySky app

‎06 Jan 2024 04:14 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you tried deleting the app then installing it and trying again ?

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Tom1111111111
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Re: Unable to access MySky app

‎06 Jan 2024 04:17 PM

Yes I have done this three times so far with no luck

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