Unable to Access The Mobile Section of MySky Account

[JohnHqwert]

Hello,

I have an ongoing issue regarding viewing the mobile section specifically of my Sky account. Whether its via a PC based internet browser (chrome, Edge), an Android/iOS browser (Safari, Chrome, Edge) or the MySky APP (any OS mobile version).

I am able to log in sucessfully to be able to view my TV/Broadband services, but once I get to the Mobile section, a few seconds after selecting any of my devices, bills or SIMs I always receive an error message 'We're sorry, there's been a problem. Please try again' with a try again button. this is a major issue now as I have a new device which needs the CCA signing.

Thanks,

JH

[caesarome]

@JohnHqwert 

Is your mobile account linked to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[JohnHqwert]

Hi,

Yes i have checked this and they are all together under my one username id. I can actually see the mobile information such as devices and sims on the overview page, it just doesn't open correctly any specific info once i select any device or SIM. 

[caesarome]

Have you tried a reboot of your device ?

[JohnHqwert]

Hi, yes I have rebooted all the devices I use to access my sky account, cleared all the caches, uninstalled and reinstalled all the browsers and mysky apps, used incognito browsing, used with and without a VPN, manually changed my password, been on the phone to sky to reset my passwords and accounts, escalated it past the back room team at Sky, lodged a complaint which never got resolved, went through the same troubleshooting processes with the technical tean at least a dozen times. Absolutely nothing has worked and it appears sky don't know how to resolve the issues neither!