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This discussion topic has been answered Discussion topic: Super 6 issue

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This message was authored by: HannahMoses

Message posted on ‎21 Aug 2025 09:57 PM

Super 6 issue

My super 6 keeps saying 'we are experiencing technical issues, and unable to proceed with your login. Please try again later' 

it has been like this for a few days, is there an issue with the app or what can I do about this? 

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Message posted on ‎20 Sep 2025 10:57 AM

Re: Super 6 issue

I solved this by logging in via the website where it asks you to accept the latest terms and conditions. After this it worked in the app. Guess they need to fix the forced acceptance of terms and conditions in the app here. 

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This message was authored by: caesarome

Message posted on ‎21 Aug 2025 10:31 PM

Re: Super 6 issue

Posted by a Superuser, not a Sky employee. Find out more

@HannahMoses 

Try deleting the app and installing it and if this doesn't work then you will need to contact them about this so the contact options are at the bottom of this page:

 

https://super6.skysports.com/

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Message posted on ‎22 Aug 2025 08:17 AM

Super6

Can't login to account, keeps saying there is technical issues.

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This message was authored by: Annie+UK

Message posted on ‎22 Aug 2025 09:13 AM

Re: Super6

Posted by a Superuser, not a Sky employee. Find out more

Go to https://super6.skysports.com/ and use the Contact Us link at the bottom of the page for support

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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Message posted on ‎22 Aug 2025 02:28 PM

Super 6 issues cant log into my account

Cant log into my account

Spoken with Chat agents and they say they have technical issues.

Thats over the last 8 days and still cant log in. 

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Message posted on ‎22 Aug 2025 02:31 PM

Re: Super 6 issues cant log into my account

Posted by a Superuser, not a Sky employee. Find out more

@ld99  This is a customer helps customer community for Sky TV, Broadband & Mobile, no here can help with Super6 account issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎31 Aug 2025 03:30 PM

Re: Super 6 issue

Unable to log in as says everything is paused on my Super 6. Do not use Facebook but it appears it needs a flag on the account removing/resetting. How can this be done if I do not have Facebook please? 

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Message posted on ‎31 Aug 2025 04:25 PM

Re: Super 6 issue

Posted by a Superuser, not a Sky employee. Find out more

@Gabs2025 

You need to follow the advice given here and contact Super6 about this.

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This message was authored by: Call2Arms Answer

Message posted on ‎20 Sep 2025 10:57 AM

Re: Super 6 issue

I solved this by logging in via the website where it asks you to accept the latest terms and conditions. After this it worked in the app. Guess they need to fix the forced acceptance of terms and conditions in the app here. 

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Message posted on ‎29 Sep 2025 02:14 PM

Re: Super 6 issue

I'm getting the same message. Contacted sky and they said I need to provide proof of id.  I've have contracts with sky so this is bloody nonsense. I've used the app for years. I refuse to do what they ask as they already have all my details and collect money every month. I'm certainly cancelling my contracts when they are due for renewal. Apalling service. 

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