Still can't log in to mysky app on new(ish) phone

[Flutterbyskyla]

Hello, I have posted here before but keep missing out on any replies as I'm not getting email notifications to responses.

I have a new iphone 14 pro max on sky mobile and have been unable to log into mysky app since receipt.  I have tried the suggestions such as changing password/no special characters, but it still doesn't work.  I just get an error message.  I can log in on my ipad pro and macbook but not my phone. 

Any suggestions please?

[caesarome]

What is the error message you are seeing ?

[Flutterbyskyla]

Thanks @caesarome It is a red triangle with an exclamation mark and underneath says "An unknown error has occurred" Try Again, Need Help?

[caesarome · Accepted solution]

@Flutterbyskyla 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Flutterbyskyla]

Perfect @caesarome thank you so much for your help!

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Flutterbyskyla.