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Discussion topic: Sky tv app

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This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Sky tv app

Why can't I see the tv grid on the sky+ app ? I have deleted and reinstall the app locked out and looked back in and I still can't see it 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

The sky plus app is slowly being completely decommissioned as sky no longer supports it or the sky plus hardware platform 


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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

Sky no longer suport the app for all platforms and have removed it from all app stores

 

You use it as is, any mising/broken features will not be fixed

Lorrainecarter
Topic Author
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

Oh ok but that is part of the package I pay for with my sky 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

Oh ok but that is part of the package I pay for with my sky 


The Sky+ app was always FREE, nobody paid for it

Lorrainecarter
Topic Author
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

When I got Sky they told me that I would be paying for it in my sky package!

so how am I meant to  record stuff when I am out if I can't go into the app to do it ? 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

When I got Sky they told me that I would be paying for it in my sky package!

so how am I meant to  record stuff when I am out if I can't go into the app to do it ? 


Not sure why, no one at Sky told me that in over 30 years, you are the first person that I have heard this from

 

Try the online TV Guide via a browser or the Sky Go app

This message was authored by caesarome This message was authored by: caesarome

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

When I got Sky they told me that I would be paying for it in my sky package!


Whoever told you that was completely wrong as you have never been charged for using the Sky+ app.

 


@Lorrainecarter wrote:

so how am I meant to  record stuff when I am out if I can't go into the app to do it ? 


You can still use the app but not via the TV Guide, instead you have to use the search to find your stuff you want to record/download as this still works at present.

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Lorrainecarter
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This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

Ok 

Lorrainecarter
Topic Author
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

So what do I do if I'm out and I remember I haven't recorded something?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

So what do I do if I'm out and I remember I haven't recorded something?


Use the search to find it then you can set a recording for it. Ir just the TV Guide on the Sky Go app to set it.

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