0

Discussion topic: Sky tv app

Reply
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Sky tv app

Why can't I see the tv grid on the sky+ app ? I have deleted and reinstall the app locked out and looked back in and I still can't see it 

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

The sky plus app is slowly being completely decommissioned as sky no longer supports it or the sky plus hardware platform 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

Sky no longer suport the app for all platforms and have removed it from all app stores

 

You use it as is, any mising/broken features will not be fixed

Annie  ( Please Note: I am Neurodivergent )
Lorrainecarter
Topic Author
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

Oh ok but that is part of the package I pay for with my sky 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

Oh ok but that is part of the package I pay for with my sky 


The Sky+ app was always FREE, nobody paid for it

Annie  ( Please Note: I am Neurodivergent )
Lorrainecarter
Topic Author
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

When I got Sky they told me that I would be paying for it in my sky package!

so how am I meant to  record stuff when I am out if I can't go into the app to do it ? 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

When I got Sky they told me that I would be paying for it in my sky package!

so how am I meant to  record stuff when I am out if I can't go into the app to do it ? 


Not sure why, no one at Sky told me that in over 30 years, you are the first person that I have heard this from

 

Try the online TV Guide via a browser or the Sky Go app

Annie  ( Please Note: I am Neurodivergent )
This message was authored by caesarome This message was authored by: caesarome

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

When I got Sky they told me that I would be paying for it in my sky package!


Whoever told you that was completely wrong as you have never been charged for using the Sky+ app.

 


@Lorrainecarter wrote:

so how am I meant to  record stuff when I am out if I can't go into the app to do it ? 


You can still use the app but not via the TV Guide, instead you have to use the search to find your stuff you want to record/download as this still works at present.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Lorrainecarter
Topic Author
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

Ok 

Lorrainecarter
Topic Author
This message was authored by Lorrainecarter This message was authored by: Lorrainecarter

Re: Sky tv app

So what do I do if I'm out and I remember I haven't recorded something?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky tv app

Posted by a Superuser, not a Sky employee. Find out more

@Lorrainecarter wrote:

So what do I do if I'm out and I remember I haven't recorded something?


Use the search to find it then you can set a recording for it. Ir just the TV Guide on the Sky Go app to set it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion