Sky Sport App not working, When on 5G

[Matt44441]

 

I have a sky glass TV and a relevant Sky Sports subscription, however, Just got a new phone and downloaded the Sky Sports app and it's not working. Every time I try to play a sports channel live, it simply comes up with 'video unavailable'. I have tried removing and adding device devices, reinstalling the app, restarting my phone and all the usual stuff.

Some help would be appreciated before the dinner time game today, please!

Moderator Actions: Changed title to better reflect issue

[Jrsmiffy]

I have exactly the same thing. Hoping someone cal help. 

[Gingermoonman]

I am trying to watch live sport on the Sky Sports app but it is not working on 5G? It is working on Wi-Fi? 

Any ideas? I have got a new iPhone? Get an eSim?

[SKY1992bf]

@Gingermoonman , why what's happening when you try, are there error messages? If so what are they saying

[Stephen220]

Sky sports app not working on my phone , I keep getting this when I won't to watch 

 

[caesarome]

@Stephen220 

Does it work if you switch to a Wifi connection ?

[Stephen220]

I havint got wi fi im using 5g

[Stephen220]

It normally works with 5G , do I need to use wi fi 

[Stephen220]

Do you no what the problem is ? 

[caesarome]

No, I don't know what the issue is but was just suggesting an alternative option.

Try rebooting your devcie then trying again.

[Stephen220]

Thanks I will try that 

[Gingermoonman]

Sorry that would help!!!

Video Unavailable
A problem was encountered- please try again later

[caesarome]

Do you have location services turned on for the app in the settings of your phone ?

[Gingermoonman]

Yes have got it on While Using the App

[Gingermoonman]

Have just put it on Always and it works!!! Thanks!