Messages no access

[angeladodimead]

I need to get into my messages on the app but its saying restricted 

[Annie+UK]

What is "the app"?

[angeladodimead]

My sky 

[caesarome]

@angeladodimead 

Do you see the same restricted message here:

https://www.sky.com/mymessages

If so are you logged in with the correct ID/email address.

[angeladodimead]

Yes same message , i can see everything on my account except this , im logged in with correct information. 

[caesarome]

@angeladodimead 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent angeladodimead an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.