Sky app

[Tracy571]

Why is my account not authorised for the sky app 

[caesarome]

@Tracy571 

Are you new to customer or did you leave and have now returned ?

[Tracy571]

No I have been with sky for 7 yrs we now only have tv with sky no longer broadband or phone line 

[caesarome]

@Tracy571 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Tracy571. 

[Tracy571]

No I have been with sky for 7 yrs we now only have tv with sky no longer broadband or phone

[caesarome]

@Tracy571 

You have been sent a private chat message so you need to type on that to speak to Sky,

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.