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Discussion topic: Sky VIP rewards not working

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This message was authored by: Lexy2

Message posted on ‎01 Dec 2024 10:59 AM

Sky VIP rewards not working

I am having issues accessing Sky VIP rewards and have done everything logged out. Uninstalled and reinstalled but still nothing any help with this would be great. 
Thanks 

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This message was authored by: caesarome

Message posted on ‎01 Dec 2024 12:09 PM

Re: Sky VIP rewards not working

Posted by a Superuser, not a Sky employee. Find out more

@Lexy2 

What is happening when you try to access the VIP section of the MySky app ?

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This message was authored by: Lexy2

Message posted on ‎01 Dec 2024 12:14 PM

Re: Sky VIP rewards not working

Just takes back to Sky vip Home Screen and not direct to the offers after clicking join now. 

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This message was authored by: caesarome

Message posted on ‎01 Dec 2024 12:21 PM

Re: Sky VIP rewards not working

Posted by a Superuser, not a Sky employee. Find out more

Have you tried deleting the app then installing it again ?

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Message posted on ‎01 Dec 2024 12:33 PM

Re: Sky VIP rewards not working

Yes done all that 

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This message was authored by: caesarome

Message posted on ‎01 Dec 2024 12:57 PM

Re: Sky VIP rewards not working

Posted by a Superuser, not a Sky employee. Find out more

Ignoring the VIP section does the rest of the app work so can you view your account and bill via it ?

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This message was authored by: Lexy2

Message posted on ‎01 Dec 2024 01:02 PM

Re: Sky VIP rewards not working

Yep everything else works just not vip 

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This message was authored by: caesarome

Message posted on ‎01 Dec 2024 01:07 PM

Re: Sky VIP rewards not working

Posted by a Superuser, not a Sky employee. Find out more

@Lexy2 

All you can do is to report this issue to the apps team at Sky to see if they can help, this is their email address - apps@sky.uk

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