Sky Sports app not showing driver onboards

[SKY1992bf]

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@Chakras wrote:

This is still not working on race day. The answer provided is not accurate for the sky sports app. Why has this changed? What is thee fix for the iOS app?

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@Chakras  It doesn't have to be accurate it's a workaround 

are you saying the workaround doesn't work for you 

[nigea99]

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@Chakras wrote:

This is still not working on race day. The answer provided is not accurate for the sky sports app. Why has this changed? What is thee fix for the iOS app?

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hi @Chakras 

I only have Android but hopefully the iOS version is similar

Click on Watch icon at the bottom of the Home screen

Ensure that All is selected at the top, then scroll along the tiiles and select Live Canadian Grand Prix

Note:  Do not select the Large 'Live  Canadian GP - Go on Board With Any driver' below the main Tiles

(it is like they have got the selections mixed up)

[SarT]

I have no live option only the go onboard red tab which is showing the live option 

[SarT]

(On iOS) 

[nigea99]

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@SarT wrote:

I have no live option only the go onboard red tab which is showing the live option 

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hi @SarT 

Do you not get a tile in the same rail as other sports ?

[SarT]

 but then when I select F1 there is only the go onboard and the highlights tabs, no live option 

[SKY1992bf]

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@SarT wrote:

 but then when I select F1 there is only the go onboard and the highlights tabs, no live option 

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@SarT  From the image above under channels scroll right until you see live f1 and click on that 

do not click the red tile as that doesn't work 

[cm9999]

It worked for me, tricky to see the Channel option thought, it took me 2 goes to see it!

[cm9999]

Thank you, it worked for me 

[Hariclea]

Today 19/09 Baku FP1 session, the race control options are yet again not working, neither on the app nor on the red button.

This is now several times this season that race control has not been working. I have to repeat that for the cost of the subscription the service is very poor indeed. We are trapped customers, as we have no alternative and Sky does not seem to care about the level of service they provide. Really not good enough.

[nigea99]

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@Hariclea wrote:

Today 19/09 Baku FP1 session, the race control options are yet again not working, neither on the app nor on the red button.

This is now several times this season that race control has not been working. I have to repeat that for the cost of the subscription the service is very poor indeed. We are trapped customers, as we have no alternative and Sky does not seem to care about the level of service they provide. Really not good enough.

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hi @Hariclea 

Try going via the HD channel (857)

Edit : also I get Race control if I go direct into the SKY Sports app and select the Live tile

[KevNewMedia]

Hi @Hariclea 

Thank you for highlighting this problem and thank you @nigea99 for tagging us.

Our support teams have advised that this issue is now resolved. Whilst I understand race control won't be showing at present, does the service load, to allow you to select that option now?