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Discussion topic: Sky At It's Worst

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This message was authored by Edependable This message was authored by: Edependable

Sky At It's Worst

Ok,
So yesterday 21 Nov I received on from Sky Community a message that I have got a reply to a post of mine. 

Tried the ‘Reply’ button and got ‘Access Denied’
So thought I need to sign in and got same ‘Access Denied’.

So there was a fault on the system but I could not register what the fault was because 'there was a fault on the system'.....Ahhhhhhh

Clearly as I can now post this the issue has been fixed.

What was going on?

What can I do if this happens again  in order to inform Sky there is an issue?

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This message was authored by GD1 This message was authored by: GD1

Re: Sky At It's Worst

Posted by a Superuser, not a Sky employee. Find out more

@Edependable  Your post has been moved from the Stream, forum as your issue is unrelated to Sky Stream.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Sky At It's Worst

Posted by a Superuser, not a Sky employee. Find out more

@Edependable 

It might have been a one off glitch, so as things are working now as you can post it might not occur again. But if it does it is always worth try signing out, clearing your Sky cookies via your web browser then signing in again.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Edependable
Topic Author
This message was authored by Edependable This message was authored by: Edependable

Re: Sky At It's Worst

IT IS NOT UNRELATED TO SKY STREAM AS I AM A SKY STREAM USER!

So where is it now??????

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky At It's Worst

Posted by a Superuser, not a Sky employee. Find out more

Your posts here aren't about Sky Stream, though.

 

You can see all your recent posts here: https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4244859

Edependable
Topic Author
This message was authored by Edependable This message was authored by: Edependable

Re: Sky At It's Worst

Thanks but it just happened again!

Access Denied

You don't have permission to access "http://skyidapp.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.60ad1002.1732289844.40cca314

https://errors.edgesuite.net/18.60ad1002.1732289844.40cca314

When I posted this said

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

So what I have tried to send is not being permitted.?

Edependable
Topic Author
This message was authored by Edependable This message was authored by: Edependable

Re: Sky At It's Worst

Please see my reply

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky At It's Worst

Posted by a Superuser, not a Sky employee. Find out more

Do you happen to be using a VPN? 

 

If not, Sky's help here probably applies, even though you're not trying to access Sky Yahoo Mail: https://www.sky.com/help/articles/problems-accessing-sky-yahoo-mail-error-access-denied

Edependable
Topic Author
This message was authored by Edependable This message was authored by: Edependable

Re: Sky At It's Worst

Yes Nord VPN. But issue  is intermittant with 50+ Mbps

This message was authored by caesarome This message was authored by: caesarome

Re: Sky At It's Worst

Posted by a Superuser, not a Sky employee. Find out more

For this issue try disabling your VPN to see what happens:

 


@Edependable wrote:

Thanks but it just happened again!

Access Denied

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Edependable
Topic Author
This message was authored by Edependable This message was authored by: Edependable

Re: Sky At It's Worst

Yep will do thansk if it persists but this time it eventually worked. Typical when you intermitant / unrepeatable issues.

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