Problems with accessing sky sports plus

[brian115]

Hi I subscribe to sky sports via my virgin media. I have tried to access this on my iPad but after getting a sky ID I found I couldn't progress any further as I was asked for my sky sports account number or my bank account number. I don't have an account with sky my account is with virgin. I pay extra for sky sports via virgin. I was able to provide my bank account number but not unexpectedly it was not recognised because I don't have an account with sky. My email address is known to sky. I'm not sure why but that's all. I see you can access sky sports plus via now tv but cannot see how via virgin. Am I alone with this problem.Any suggestions welcome 

[caesarome]

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@brian115 wrote:

Hi I subscribe to sky sports via my virgin media. I have tried to access this on my iPad but after getting a sky ID

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You can't access it via a Sky ID as you are not a Sky customer as you need to sign into the Sky Sports app with your Virgin login details as there is an option to do this.

[brian115]

Thanks for your response. I hadn't seen the option for virgin lower down. I managed to log in from there and found a live link to the orient v Bolton game. Frustratingly having got that far I couldn't find a way to watch the game. The best I could do was to watch a recording of the Bolton goal. Has anyone else got this far and found how to watch the game live as advertised about sky sports plus?

[caesarome · Accepted solution]

@brian115 

Probably to late now but for me U select Watch at the bottom then football then you can scroll through the live games until you see the match you want to watch.

[brian115]

Thanks very much I can se what you mean. It's not the easiest to locate. I had tried all manner of possible links previously without success 👍😀

[AllanH1]

I also have Sky Sports plus as part of my Virgin Media package but on my TV it does not give me a full range of matches (usually only a maximum of five) to choose from when I press the information button after the red button so I am often missing out on my team's match. Any suggestions about how to get the  full range of match options?

[caesarome]

@AllanH1 

As you are a Virgin Media customer you would need to ask them about this as this is a Sky customer helps customer forum so we will not know anything about their packages.