Welcome to the Community 🙂. If you're not already aware, just to let you know we're mainly customers here.
It can sometimes be difficult to phrase your question in a way that's likely to be understood by the AI bot. Try 'SkyID' or 'MySky app'. If the bot asks to send you a link, say no. Hopefully you'll be put through.
Alternatively we can ask Sky's messaging team to contact you here so that you can raise it via a private online chat, if you wish?
