Piggy bank missing

[Zyellowlees]

I had problems with my sky app. My mobile sims are not showing and I am unsblr to roll data from my piggy bank 

[caesarome]

@Zyellowlees 

Are you new to Sky Mobile or has this been working up to today ?

[Zyellowlees]

Hi it's been working up until a few days ago. The app was saying it was under maintenance and hasn't been working since the update. 

[caesarome]

Since that maintenance message have you uninstalled then installed the app again ?

[Zyellowlees]

Yes I've uninstalled and reinstalled the sky app. I've also reset my network settings as this was advised. Still no luck though

[caesarome]

@Zyellowlees 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Hi there @Zyellowlees , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for escalating this. We’ve sent @Zyellowlees an invite to chat.