Paramount has never recognised my password so I can’t access

[Chrissyd1]

I joined Paramount several months ago, paying every month, but have never been able to access it. I set up a password and when I tried to access for the first time it wouldn't accept it. So I clicked the 'forgotten my password' box so that I could set up a new password.  I got a message on screen saying I had been sent a PIN number to my fone which I never received. I've tried this several times, each time getting the message that a PIN was sent to my fone but it hasn't.

[MarkGoldsmith · Accepted solution]

This sounds like an issue you need to raise with the Paramount Plus customer services team rather than on the Sky Community Forum. It sounds like an issue with your paramount plus account and perhaps the incorrect phone number has been set on it ( or indeed no phone number).