Non staff giving out advice here

[Anonymous]

This is infuriating. Like, Sky's customer service is so bad they have non-sky employee users wasting people's time on these forums under the guise of being a 'superuser'.

It's like Sky have gone out their way to make getting help or info from them even harder. 

[MarkGoldsmith · Accepted solution]

@Anonymous You likely haven't read this page which tells you what the Sky Community is ( and more importantly what SuperUsers are): https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members .

Superusers are simply other Sky customers ( who are well verse in sky products and processes) giving helpful information and advice. Typically this advise is backed up by links from Skys own help documentation ( which can be quite hard to traverse and find the info you want).

[Anonymous]

The very purpose of this place is for customers to help other customers. If you don't want that support it's entirely optional. 

[Rich1503]

Maybe like me they would like a response from Sky

[Daniel0210]

@Rich1503 
But this is a customer helps customer forum and the vast majority of replies are from customers. That's the whole point. In a large number of cases help from fellow customers prevents the question setter needing to call Sky.

[Annie+UK]

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@Rich1503 wrote:

Maybe like me they would like a response from Sky

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Long wait then 😞 If you must have a response from Sky then phoning them is the way to go

This forum is primarily customer-to-customer help