not authorised App and can not see bills in web browser

[stevensmith96]

I have always used the My Sky App but recently it logged me out and I haven't been able login since, the message is: 

Your account is not authorised to access the My Sky App

I have called to try to resolve this, I was advised to change my password, uninstall and reinstall the app, make sure the software on my phone was up to date, and restart my phone.  I have done all of this but I still cannot log in to the app.  

Does anyone have a suggestion for this?  Thank you 

[caesarome]

@stevensmith96 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.