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Discussion topic: Netflix

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This message was authored by: Annie22

Message posted on ‎26 Dec 2024 02:48 PM

Netflix

How do I unlink netflix, no longer with Sky but can't upgrade netflix because it's linked to sky account. 

Thanks in anticipation of your help .

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎26 Dec 2024 03:57 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more
@Annie22 wrote:

How do I unlink netflix, no longer with Sky but can't upgrade netflix because it's linked to sky account. 

Thanks in anticipation of your help .

Contact Netflix support 

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Annie22

Message posted on ‎27 Dec 2024 09:24 AM

Re: Netflix

I've contacted Netflix support , they cannot do anything , sky has to unlink and they're not helping! 

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This message was authored by: Annie+UK

Message posted on ‎27 Dec 2024 09:40 AM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

How to make a complaint to sky: Sky Customer Complaints Code of Practice

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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This message was authored by: MarkGoldsmith

Message posted on ‎27 Dec 2024 10:21 AM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more
@Annie22 wrote:

I've contacted Netflix support , they cannot do anything , sky has to unlink and they're not helping! 

Pretty sure the advice you have been given by the Netflix support engineer is incorrect.

 

Sky can't access your Netflix account to make any changes. 

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: MarkGoldsmith

Message posted on ‎27 Dec 2024 10:23 AM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

Also worth checking your Sky TV cancellation did go through correctly - did you receive an email confirmation that your Sky Tv service was being cancelled as the cancellation of any Sky TV package that includes Netflix would cause Netflix to be informed that Sky were no longer in charge of the billing of the linked Netflix account.

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎29 Dec 2024 12:09 PM

Re: Netflix

Yes , I have the confirmation of it finishing ! But still can't unlink. Thanks for replying.

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