Discussion topic: Netflix

This message was authored by: Annie22 · ‎26 Dec 2024

How do I unlink netflix, no longer with Sky but can't upgrade netflix because it's linked to sky account.

Thanks in anticipation of your help .

This message was authored by: MarkGoldsmith · ‎26 Dec 2024

@Annie22 wrote:
How do I unlink netflix, no longer with Sky but can't upgrade netflix because it's linked to sky account.
Thanks in anticipation of your help .

Contact Netflix support

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Annie22 · ‎27 Dec 2024

I've contacted Netflix support , they cannot do anything , sky has to unlink and they're not helping!

This message was authored by: Annie+UK · ‎27 Dec 2024

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

This message was authored by: MarkGoldsmith · ‎27 Dec 2024

@Annie22 wrote:
I've contacted Netflix support , they cannot do anything , sky has to unlink and they're not helping!

Pretty sure the advice you have been given by the Netflix support engineer is incorrect.

Sky can't access your Netflix account to make any changes.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: MarkGoldsmith · ‎27 Dec 2024

Also worth checking your Sky TV cancellation did go through correctly - did you receive an email confirmation that your Sky Tv service was being cancelled as the cancellation of any Sky TV package that includes Netflix would cause Netflix to be informed that Sky were no longer in charge of the billing of the linked Netflix account.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Annie22 · ‎29 Dec 2024

Yes , I have the confirmation of it finishing ! But still can't unlink. Thanks for replying.

Discussion topic: Netflix

Netflix

All Replies

Re: Netflix

Re: Netflix

Re: Netflix

Re: Netflix

Re: Netflix

Re: Netflix

Was this discussion not helpful?

Search Sky Community

Start a new discussion