Netflix app on iPhone

[AW1995]

I have been using the Netflix app on my iPhone and all of a sudden the app is asking me to pay for subscription when I have a free subscription with Sky Streaming 

[BenJoBanjo]

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@AW1995 wrote:

I have been using the Netflix app on my iPhone and all of a sudden the app is asking me to pay for subscription when I have a free subscription with Sky Streaming 

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Can you log in to Netflix on the Netflix website and check your account status? 

[lettice]

Have you recently made any changes to yournSky account.

In MySky, under

Your products > Manage> TV packs

Is your Netflix showing as active. With Sky Stream/Glass Netflix standard with ads tier is free, once you have logged in on your Sky Glass TV.

Is Netlix working ok on your Sky Gkass TV?

When you log in to the Netlix app on your phone or on the Netflix website via a web browser, go to accounts under My Netflix and check it says Billed through Sky package.

[AW1995]

I don't have sky glass tv but Netflix is working on my TV.   Netflix is active on my Sky account. 

When I access Netflix in browser it lets me sign in but before I can access the actual site it asks me to finish signing up to start membership it doesn't recognise that I have a subscription through Sky.  This issue just started one day ago. 

[Hunter2660]

Did you previously have a Netflix subscription? If so are you signing in using your Sky log in details rather than your old account?

[AW1995]

 

 

I have Sky stream with wich you get free Netflix.  I setup my Netflix account months ago and was able to access it on the TV and using the app on my iPhone.  Just a day ago I went on the Netflix app on my iPhone and it asks me to finish account setup by paying for a subscription. It doesn't seem to recognise my Sky subscription. See screenshots.

[Hunter2660]

In that case try uninstalling and reinstalling the app.

[AW1995]

I have done that. It didn't make a difference. I've reset the app in settings, still no difference. I've signed in and out and in and out and nothing seems to fix it. I think it must be something on Sky's side that need to happen????

[AW1995 · Accepted solution]

Finally got to the bottom of my issue, turns out my Netflix account was hacked. It's all fixed now.