MySky app Google play

[Holly1237]

Hi, new here and a bit frustrated that I can't sign into MySky account online or even through the MySky app. I've been a customer for years and didn't have a problem using the app previously. Now, it asks for my postcode everytime and an error message appears 

" and error occurred try again later " . I've uninstalled and reinstalled countless times, still get the same message everytime. I'm using Samsung S25 ultra and I checked compatibility and the app says it does. I'm really hoping someone can help with some sort of solution. Customer services when I called them didn't seem to understand why my postcode was being asked for ? Saying, it shouldn't need to ask for it as I'm recognised as a customer ? My Skygo account all works fine. 

Any help would be gratefully received 🙏 😊 

[caesarome]

@Holly1237 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Holly1237 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Holly1237]

Many thanks for your help @caesarome much appreciated 😊

[Holly12371]

All sorted. Apparently 2 emails were on account ( not sure how that happened when I changed to my new email a couple of years ago! ) both emails were linked. It was a chat with a sky employee at customer services that got the answer and unlinked and deleted the email. Now all working perfectly 👌  many thanks all 🙂

[caesarome]

@Holly12371 

Thanks for posting back, glad it has been fixed for you.

[mickthegooner]

Why can't I get sky sports scores on my phone anymore 

[caesarome]

@mickthegooner 

Feel free to tell us what is happening.