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Discussion topic: My sky app issue

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This message was authored by kirsty+williams This message was authored by: kirsty+williams

My sky app issue

Well can't use old my sky app as we are returning customers 

I've made a new email address but every time I try to make a new my sky app account it just links back to the old one 

please help


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: My sky app issue

Posted by a Superuser, not a Sky employee. Find out more

Firstly logout or delete the MySky app.

 

If you have made a new Sky ID then you need to make sure the email address isn't being used with your old account as well, if it is then login to your old account here and remove it, you will need to enter another one but as this account is closed it really shouldn't matter what you use:

 

https://www.sky.com/myaccount/my-details

 

Once you have done this, login to the MySky app with your new Sky ID and password.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: My sky app issue

Posted by a Superuser, not a Sky employee. Find out more

Firstly logout or delete the MySky app.

 

If you have made a new Sky ID then you need to make sure the email address isn't being used with your old account as well, if it is then login to your old account here and remove it, you will need to enter another one but as this account is closed it really shouldn't matter what you use:

 

https://www.sky.com/myaccount/my-details

 

Once you have done this, login to the MySky app with your new Sky ID and password.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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