My account is not authorised to use the my sky app

[jerry+wiseman]

Escalation does not work.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @jerry+wiseman.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @marcham61.

[jerry+wiseman]

What exactly does 'escalating' mean please?  I see it a lot and as there is rarely any follow up I take it it means 'sent to some inbox somewhere'.  Can I be given that contact areas details please, so I can 'escalate' in person?

[caesarome]

@jerry+wiseman 

Escalating means you post has been alerted to Sky;s messaging team, this link explains how it works:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

You now have 24 hours to start the chat to Sky via the bubble that you should see at the bottom of this page so they can help you with this. If you fail to then the chat will be closed. It isn't a live chat so there might be a delay in their replies to you.

[jerry+wiseman]

Had it confirmed after 5 weeks of fighting the tide of ignorance, arrogance and bare faced denials, Sky Exec Complaints area finally give in and tell me, yes this problem has been going on for months, and yes its happend a lot over the years, and no they have no clue how to fix it.   A security patch put in to bolster security settings has corrupted many accounts. IT are remaining  tight lipped still, however Complaints area are exhausted with having to defend the indefensible and are now opening up.  If you are impacted by the sudden Not Authorised to access your account message and you are a VIP member, well I'm afraid you,ve only one choice now, leave Sky.

[Phlize]

I've just spent 3 weeks on the same fruitless quest!!

As a new customer I was given a reward of a film = but I had to view it via MySky.

Then spent  ages trying to get MySky on Chromebook, Laptop, Desktop, Sony Tablet - all to no avail.

Went round in circles with Customer Service.

Hopeless!!

[jerry+wiseman]

Please save yourself the stress and frustration in trying to get this sorted, you wouldn't believe the amount of people I've had the misfortune of speaking with over the last month+, and the things they say are horrendous, from, "that's odd it's only you" (post office scandal anyone?) to, yes we know it's  super strength new security because " the world is very dangerous now" (I kid you not).  The latest was Monday and the individual from Executive Complaints department actually tried to justify the problem by telling me I should be appreciative of the new security changes as it's for my protection!  She simply couldn't understand why I laughed and pointed out the irony.   I'm afraid the truth is simply that no one at Sky is prepared to go up against their IT dept.  Patches are probably only scheduled to go in every x number of months, and nothing will force them to fix ad-hoc.   Some have had the problem for years, and posts are regularly deleted by apparent moderators. Strange that (when I first started looking poking about here there were loads going back to 2022). I've finally got Sky at least to remove all penalties for leaving sky now which I will do at the end of the month, after 25years.   That's the value of VIP status. Good luck if you wish to continue the fight.