Sky have corrupted many thousands of sky ID accounts and refuse to fix. I took it to complaint level and sky eventually admitted it was thier end after 2 months of intense contact and persistence. Shockingly also admitted they didn't have control of their IT dept and knew about a corruption for many months customer wide but as it's a feature and not a part of a pack they have little interest in it, and said it may never be fixed , I was offered £50 to go away or go to ombudsman. That was 15 months ago and neither I nor my wife have been able to access the app since. All started around sept 2024, I'm afraid it's down to pure luck if you will ever be able to log back in (ps, the super users for this forum are 'asked, presumably by sky themselves, to delete posts on this topic regularly under the 'guise' of archiving, there were loads of complaints from 2023 onwards which I read late 2024, so I assume it's to hide the fact that they know they cant solve . Sadly you won't get anywhere with ringing them about it as you,ll be routed though to an Indian offshore call centre, then god help you. They lie through their teeth. Sky offshore are akin to a scamming unit. Really awful experiences. Sky are no longer the company they used to be, so vote with your feet and find a better provider. (If you can still log into ' my sky' on the web with your credentials, this proves you may be one of the corrupted ones).
