My Sky app won't recognise postcode

[JMcG6377]

Hi,

I cannot access any of my account information, as the My Sky app accepts my email address and password, but then when it asks for my postcode to "find my account", I input it and nothing happens.

This has been the case for some time, any help possible?

James

[caesarome]

@JMcG6377 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @JMcG6377 to chat.

[TylerJMorris]

I am also facing this issue, have purchased a Tv and Broadband package but when trying to get into mysky accepts but email and password but cannot get any further than the postcode. No error message just does not seem to be searching.

Please can somone look into this 🙂 

Thanks 

Tyler M

[caesarome]

@TylerJMorris 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @TylerJMorris.

[Amc4]

I am having the same issue. Cant get past postcode stage on both my sky app and sky.com. 

I got sky broadband about 4 months ago and just recently got sky stream. Tried to download the Sky Go app but it wont work for me either.  

Thanks for any help. 

[caesarome]

Would you like to be contacted by the Sky Messaging team tomorrow morning about this via here ?

[Gill2112]

I am exactly the same, not worked in months. 

I can sign in and access some things on the webpage but cant get any of the VIP rewards.

Very annoying. 

[Christina28]

Hi

I can't log into the app as it asks for my postcode and nothing happens?

Uninstalled the app and reinstalled a few times but nothing is working, could someone help please?

[caesarome]

@Christina28 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Christina28  an invite to chat.

[Christina28]

Hi,

I have lost the discussion?

[Lisa-P1987]

I can see you have re-engaged with the chat 🙂

[Lisa-P1987]

Thanks for chatting to us @Christina28. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks