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Discussion topic: Sky app - Access Denied

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This message was authored by crazygal This message was authored by: crazygal

Sky app - Access Denied

The Sky app is not working.

 

When I open the app I get

 

Access Denied

You don't have permission to access

"http://agg.oogway.sky.com/AK_PM_VPATH0/856922/288_Error_html" on this server.
Reference #18.14421202.1684411214.3c3cb7f


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky app - Access Denied

Posted by a Superuser, not a Sky employee. Find out more

This might be happening if you are either abroad or you are at home and using a VPN (which will need disabling) as it appears Sky have put extra security measures in place.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky app - Access Denied

Posted by a Superuser, not a Sky employee. Find out more

This might be happening if you are either abroad or you are at home and using a VPN (which will need disabling) as it appears Sky have put extra security measures in place.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Granny+Weatherwax This message was authored by: Granny+Weatherwax

Re: Sky app - Access Denied

Same thing happened to me - disabling a perfectly good security measure (vpn) just because Sky can't track you is NOT GOING TO BE A OPTION (caps intentional).

 

My banks are happy with the vpn so Sky should be as well.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky app - Access Denied

Posted by a Superuser, not a Sky employee. Find out more

@Granny+Weatherwax wrote:

Same thing happened to me - disabling a perfectly good security measure (vpn) just because Sky can't track you is NOT GOING TO BE A OPTION (caps intentional).

 

My banks are happy with the vpn so Sky should be as well.


The reason that Sky can't work with a VPN is that Sky need to know your geographical location, as the content they provide in the UK, due to licensing restrictions, can only be used/streamed from a UK based location.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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