Sky app - Access Denied

[crazygal]

The Sky app is not working.

When I open the app I get

Access Denied

You don't have permission to access

"http://agg.oogway.sky.com/AK_PM_VPATH0/856922/288_Error_html" on this server.
Reference #18.14421202.1684411214.3c3cb7f

[caesarome · Accepted solution]

This might be happening if you are either abroad or you are at home and using a VPN (which will need disabling) as it appears Sky have put extra security measures in place.

[Granny+Weatherwax]

Same thing happened to me - disabling a perfectly good security measure (vpn) just because Sky can't track you is NOT GOING TO BE A OPTION (caps intentional).

My banks are happy with the vpn so Sky should be as well.

[MarkGoldsmith]

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@Granny+Weatherwax wrote:

Same thing happened to me - disabling a perfectly good security measure (vpn) just because Sky can't track you is NOT GOING TO BE A OPTION (caps intentional).

My banks are happy with the vpn so Sky should be as well.

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The reason that Sky can't work with a VPN is that Sky need to know your geographical location, as the content they provide in the UK, due to licensing restrictions, can only be used/streamed from a UK based location.

[goodbye_to_skye]

i have the same problem and am not using a vpn with the cost of sky now and things not working half the time i am seriously considering canceling 

[Mark39]

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@goodbye_to_skye wrote:

i have the same problem and am not using a vpn with the cost of sky now and things not working half the time i am seriously considering canceling 

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What things not working half the time? What have you done about it? You can cancel by calling to give the required notice (unless you're in contract with a TV subscription when you can't camcel).