My Sky app not working

[Val22]

My Sky app suddenly stopped working.  Followed steps on Google search like clear cache, uninstall and reinstall app.  What I get now why selecting the app is shown on this screen shot attached. 
any ideas anyone please ?  Pressing ok, then continue just brings this screen up again.

[caesarome]

@Val22 

Are there any updates available for the app on your mobile ?

[Val22]

Hi. There were no updates. Tried removing the app then reinstalling. Still the message shown. 
this is on iPhone  

[caesarome · Accepted solution]

@Val22 

We could usually help you via here by escalating your post to Sky about this but for the next week or so this is not available so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295