My Sky app claims my account is not authorised to access it.
A couple of weeks ago Sky.com crashed when I was trying to upgrade to Sky Glass. Since then I get the message that my account is not authorised to access the MySky app.
Having spent hours on phone I'm still not further in - any suggestion/thoughts/solutions gratefully received.
Are you using a VPN because if so it will need disabling before accessing the app.
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Re: My Sky app claims my account is not authorised to access it.
I'm not using a VPN - I think it's a confusion regarding account numbers. Sky have been looking into this for over a week. now, I think we're all getting a bit frustrated with this issue!
