My Sky App is saying my account is not authorised

[caesarome]

According to Sky who have posted elsewhere there was  issue with the app earlier which has now been sorted so close down or reload it up again if their advice.

[jajaking]

thanks 

yes now working

[caesarome]

@KaylieNev 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @KaylieNev.

[David2010]

Good morning. I cannot log into My SKY app. Keep going round in circles.

[Michael+and+lea]

I cannot log onto my sky app as it also says account not authorised

[Natalie58]

Hi there,

I am also having the same issue with my sky app where it has logged me out and is saying not authorised. Advice please on how to fix? 

thanks Natalie 

[Margaret1208]

My sky app is saying my account is not authorised I have been using it for many many years now it won't let me in 

[caesarome]

@Margaret1208 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Archie32]

I suddenly can not access My Sky App it now says my account isn’t authorised to open My sky app, I can open my email but can't open My Sy App anymore, I could open it a couple of weeks ago but now it now says I can't

I can't find any help with this anywhere. 

[caesarome]

@David2010 @Michael+and+lea @Natalie58 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @KaylieNev an invite to chat.

[caesarome]

@Archie32 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Archie32.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Margaret1208 an invite to chat.