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Discussion topic: My Sky app account not authorised

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This message was authored by caesarome This message was authored by: caesarome

Re: My Sky App is saying my account is not authorised

Posted by a Superuser, not a Sky employee. Find out more

According to Sky who have posted elsewhere there was  issue with the app earlier which has now been sorted so close down or reload it up again if their advice.

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This message was authored by jajaking This message was authored by: jajaking

Re: My Sky App is saying my account is not authorised

thanks 

 

yes now working

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app account not authorised

Posted by a Superuser, not a Sky employee. Find out more

@KaylieNev 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: My Sky app account not authorised

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @KaylieNev.

This message was authored by David2010 This message was authored by: David2010

Re: My Sky app account not authorised

Good morning. I cannot log into My SKY app. Keep going round in circles.

This message was authored by Michael+and+lea This message was authored by: Michael+and+lea

Re: My Sky app account not authorised

I cannot log onto my sky app as it also says account not authorised

This message was authored by Natalie58 This message was authored by: Natalie58

Re: My Sky app account not authorised

Hi there,

 

I am also having the same issue with my sky app where it has logged me out and is saying not authorised. Advice please on how to fix? 

thanks Natalie 

This message was authored by Margaret1208 This message was authored by: Margaret1208

Re: My Sky App is saying my account is not authorised

My sky app is saying my account is not authorised I have been using it for many many years now it won't let me in 

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky App is saying my account is not authorised

Posted by a Superuser, not a Sky employee. Find out more

@Margaret1208 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Archie32 This message was authored by: Archie32

I suddenly can not access My Sky App

I suddenly can not access My Sky App it now says my account isn’t authorised to open My sky app, I can open my email but can't open My Sy App anymore, I could open it a couple of weeks ago but now it now says I can't

I can't find any help with this anywhere. 

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app account not authorised

Posted by a Superuser, not a Sky employee. Find out more

@David2010 @Michael+and+lea @Natalie58 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My Sky app account not authorised

Posted by a Sky employee

Thanks for escalating this. We’ve sent @KaylieNev an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by caesarome This message was authored by: caesarome

Re: I suddenly can not access My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@Archie32 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: I suddenly can not access My Sky App

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Archie32.

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My Sky App is saying my account is not authorised

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Margaret1208 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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