My Sky App is saying my account is not authorised

[SylvandSteve]

Just downloaded for my mum but says account not authorised

she has been a customer for 20yrs

[caesarome]

@SylvandSteve 

I take it there is no VPN being used on the device you installed the app on ?

[Cara2222]

Still can't get in iv tryed everything 

[caesarome]

@Cara2222 

What was the result of the chat you had via here with the messaging team ?

[JulesMm]

I have this issue. Can't see my bills or access rewards anymore. Did anyone find a solution? 

[zerassse]

I'll also leave elsewhere as soon as my contract is up. I cannot log in for almost a year and sky's "professionals" have been completely useless. 

[LLW38]

Still on going issue with no resolve and just been asked on multiple occasions for examples.

Can I be contacted with a resolution... I've tried in 3 different devices multiple times which I get the same 'account not authourized' error message.  My family can log into the same devices with there log in so it is not a device issue, app issue VPN issue etc... solely a SkyID issue.

Again if someone can contact me with a resolution that would be much appreciated, I work Monday - Friday and 1 Saturday per month so ideally a Sunday if that could be kept in mind.

Thank you in advance.