Message from Sky

[robsie]

Message from Sky on My Sky App we can't detect your service. I have done everything it says on the help page same message appears. SKY BOX works ok no issues, also Sky go app no longer lets me use the record function on tv guide to record a program i can do it manually on the box with Sky remote.

[caesarome]

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@robsie wrote:

Message from Sky on My Sky App we can't detect your service

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What services do you have from Sky ?

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@robsie wrote:

also Sky go app no longer lets me use the record function on tv guide to record a program

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What device is the Sky Go app installed on, is it an Andriod phone because if it is there is an ongoing issue with this.

[PeatG]

I have this same message and also tried everything but nothing changes. Can still record via Sky Go bit the app says unable to detect Sky q since 24th June?! 

annoying that you can't just contact customer services easily. 

[caesarome]

@PeatG 

Have you tried a reboot of your Q box, broadband router and the device the Sky Go is installed on ?