Discussion topic: Issues connecting my sky id to new account

This message was authored by SteMarron This message was authored by: SteMarron

Issues connecting my sky id to new account

I have just spent 1 hour 50 mins on the phone trying to resolve the following issue.  


I have been a customer in the past and have recently returned back to Sky.  The problem I am having is no matter what advice I am given or steps to follow, the process is unable to be completed.


I keep on getting 'Technical error' followed by 'it's not you, it's us.  Try refreshing the page.  Or use the link below to start again'.


From there it is just a never ending cycle.  I have tried multiple links given to me by advisors and different devices and browsers and I still do not get anywhere.


Any help would be appreciated.


All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Issues connecting my sky id to new account

Posted by a Superuser, not a Sky employee. Find out more


If you left Sky and then returned after being away for 18 months or more then your account will have been closed so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion