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Discussion topic: Issues accessing VIP Rewards

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This message was authored by Colinliddel1123 This message was authored by: Colinliddel1123

Re: Issues accessing VIP Rewards

What did you do to get this to work please? I am having the same issue

This message was authored by Jehdhfkdjk This message was authored by: Jehdhfkdjk

Re: Issues accessing VIP Rewards

Nope never got it to work. Never had a reward.  Just annoys me more when I get the e mails .taunting me with stuff I can.t get. 

This message was authored by Jehdhfkdjk This message was authored by: Jehdhfkdjk

Re: Issues accessing VIP Rewards

What's the section  all about? Looking  at other folk with the same problem? It there supposed to be some gem of Info that will getme I to rewards? ? Beyond switch it  off and on?calling it  Rebooting  does.nt make it any more effective. I got into rewards I think , but you wanted . Money for the film. So nit a reward then really. 

This message was authored by Amyw1992 This message was authored by: Amyw1992

Re: Issues accessing VIP Rewards

This is Excaclty the issue I'm having 

This message was authored by Amyw1992 This message was authored by: Amyw1992

Re: Issues accessing VIP Rewards

Can I ask how started working for you mines still down 

This message was authored by Jddub This message was authored by: Jddub

Re: Issues accessing VIP Rewards

I called up and they had me back into the rewards within 10 mins. 

This message was authored by Vic49 This message was authored by: Vic49

Re: Issues accessing VIP Rewards

Hi. I am having the same problems. Last Tuesday I could see my VIP rewards. Come Wednesday I couldn't. I have un installed the app several times. Re booted my phone several times. Even tried on a different device and telephone Sky. Told to uninstall the app. Leave several days and try again. Which I have done and still can't see my rewards. What is going on??? 

Totally annoying 😡

This message was authored by Vic49 This message was authored by: Vic49

Re: Issues accessing VIP Rewards

So here we go Again. I have the VIP section back up but it now doesn't let me click on them to open them. What a mess..You would think, no sorry you wouldn't, that tech team would make sure they work first. This will be two weeks in Tuesday. Unbelievable!!! 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Issues accessing VIP Rewards

Posted by a Superuser, not a Sky employee. Find out more

@Vic49 wrote:

So here we go Again. I have the VIP section back up but it now doesn't let me click on them to open them. What a mess..You would think, no sorry you wouldn't, that tech team would make sure they work first. This will be two weeks in Tuesday. Unbelievable!!! 



for this particular issue uninstalling and reinstalling the My Sky apps usually solves the "it's only pictures that I can't click on" problem.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Vic49 This message was authored by: Vic49

Re: Issues accessing VIP Rewards

Hi. I have done this several times. Un-installing and re-installing. I have even left it a few days before re-installing the app. Still not working. Spoke to Sky. They told me to come on here. They had, had no other complaints and the forum might help. Yet, I have found several of us having the same problem from the same time. So who knows! 

This message was authored by Linney1 This message was authored by: Linney1

Re: Issues accessing VIP Rewards

I can't access this either. Have tried deleting and re installing. Have you had any luck?

This message was authored by Vic49 This message was authored by: Vic49

Re: Issues accessing VIP Rewards

No. Still no luck. Surely Sky should get the message by now!!! 

This message was authored by Jim+Sweetman This message was authored by: Jim+Sweetman

Re: Issues accessing VIP Rewards

The VIP page is not exactly responsive but once you get there aim to click on the writing beneath the images rather than on the images. I wanted the Apple TV offer and found it eventually under a picture of a woman captioned with something about treasure which I clicked on. The text has probably changed by now but try the approach.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Issues accessing VIP Rewards

Posted by a Superuser, not a Sky employee. Find out more

All you can do is report it to sky either by phoning them or if emailing I'm guessing the best place would be their apps team: apps@sky.uk

 

if you provide them with as much detail as possible, the app version, the OS your device is running I'm sure they will be able to help. When issues like this crop up that is affecting some but not all users the best thing you can do is report it directly to Sky so they are aware of the issue and also the scale of it. The more people affected the greater the likelihood it gets visibility and potentially solved.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Vic49 This message was authored by: Vic49

Re: Issues accessing VIP Rewards

Hi. I've just tried touching only the text but still un responsive. Thank you though. 

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