Sky VIP Ballot Error Message - Email Already Registered

[darrybunne]

Very frustrating recurring issue on the ticket ballots 

When I go to apply for a ballot I get this error message 'The email address you entered is already registered.'

Looking at other discussions this is clearly a recurring issue that Sky has not resolved. Can this be escalated and resolved to ensure other users don't face the same issue? 

It's a small thing but very annoying.

[Delsie104]

When trying to apply for a VIP ballot, it's asking me to enter my email address and name before clicking "go". It then comes up saying I am already registered. Has anyone found a solution for this problem?

[MisterDR]

Been using the MySky app for a few weeks and I am now getting the error:

The email address you entered is already registered.

I only use my app, no one else has access to it or my account, is there a way to fix this so I can apply for the offers

[caesarome]

What are you doing when you receive that error as usually once you have logged in you do not need to login again.

[MisterDR]

I can log into the app

The competitions work fine

But registering for any event tickets results in the notification that I have already applied even though I haven't 

[Dan+Bate]

Hi

when I try and enter a ballot for any event I get directed to a registration screen. When I enter my details it says my email address is already registered. 

 

 

please can someone help and explain how I enter the ballots. 

[caesarome]

@Dan+Bate 

Do you have an alternative email address that you can use ?

[Dan+Bate]

Hi

i don't have another email address. Surely I should be able to use my email address. 

thanks 

[caesarome]

@Dan+Bate 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Dan+Bate.

[caesarome]

@darrybunne 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @darrybunne.

[darrybunne]

Hi there, 

I received help through the Sky Ireland help desk and was assured the issue was resolved. 

However, I'm still getting the same error message today. 

Can this please be looked at? 

Thank you.

 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[EllieWest-tHOMA]

Hi there, 

I keep trying to get tickets and sign up to ballots for Sky VIP and when I go to apply for a ballot I get this error message 'The email address you entered is already registered.'

But I've never signed up to anything, could someone help me with it?

Thanks!