I have Netflix in my SKY package and want to watch Netflix on my phone! How do I do this, anyone??

[SupaM]

Hi there! I have Netflix in my Sky package and want to know how can I watch Netflix on my phone?

[caesarome]

If you have the relevant Sky package that allows you to view Netflix via your Sky account on a second device then all you should need to do is to login to the Netflix app with your usual Sky ID and password.

[SupaM]

@caesarome Thanks for your reply! But I've tried that, and it doesn't work 😓

[SupaM]

@caesarome the app on my phone says you can't do this in app if you haven't registered??? I don't understand that?! What does it mean by that...?🤯🤯

[caesarome]

You need one of these packages on your account:

You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first)

If you have Netflix Basic plan (1 screen + HD) as standard then you will be unable to do this unless you upgrade which you can do by calling Sky.

[SupaM]

@caesaromeI have the Premium Netflix which allows you up to 4 devices! My flat mate watches Netflix on his iPad and I can watch Netflix on two tv's in our house, there are only two people that live in my house!!

[caesarome]

I would give Sky a call about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Laing1]

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@SupaM wrote:

@caesaromeI have the Premium Netflix which allows you up to 4 devices! My flat mate watches Netflix on his iPad and I can watch Netflix on two tv's in our house, there are only two people that live in my house!!

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@SupaM are you sure you are using the correct username and password to log into the netflix app

[SupaM]

@Laing1 Hi there! Yes, I was using the correct log in details, and even changed my password, but the Netflix sign in app, kept on saying, it doesn't recognise my e-mail address 🤷🏻‍♀️🤦🏻‍♀️ but I only have the one!!! Netflix kept on saying, I must register!! I thought, I didn't want to do that, as then I might be charged, and I already have Netflix in my Sky package, as said before...I got in touch with Netflix on there chat app, and the advisor said he doesn't find my e-mail address??? I then contacted Sky today, and they said they'd call me back, well I'm still waiting for there call back 🤦🏻‍♀️ and that was nearly 9 hours ago ☹️ So I really don't know what to do??? It's VERY annoying and frustrating...No matter where I turn for help, I'm not getting it 😩

[Laing1]

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@SupaM wrote:

@Laing1 Hi there! Yes, I was using the correct log in details, and even changed my password, but the Netflix sign in app, kept on saying, it doesn't recognise my e-mail address 🤷🏻‍♀️🤦🏻‍♀️ but I only have the one!!! Netflix kept on saying, I must register!! I thought, I didn't want to do that, as then I might be charged, and I already have Netflix in my Sky package, as said before...I got in touch with Netflix on there chat app, and the advisor said he doesn't find my e-mail address??? I then contacted Sky today, and they said they'd call me back, well I'm still waiting for there call back 🤦🏻‍♀️ and that was nearly 9 hours ago ☹️ So I really don't know what to do??? It's VERY annoying and frustrating...No matter where I turn for help, I'm not getting it 😩

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@SupaM I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[SupaM]

@Laing1 Thank you so much for your help on this 👍🏻😉 You're a Super Star 💫 

I must just say, I'm not very techie 🤦🏻‍♀️ So I hope I don't miss there private chat with me...what you were saying, was slightly like another language lol 😂 I just don't really understand all this stuff...but I REALLY appreciate your help 🙏🏻

[Lisa-P1987]

Thanks for escalating this. We’ve sent @SupaM  an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[SupaM]

Yes I still need help please!

I did message the Sky person on the chat, twice, and no one replied 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️

[Laing1]

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@SupaM wrote:

Yes I still need help please!

I did message the Sky person on the chat, twice, and no one replied 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️

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@SupaM I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014