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Discussion topic: Help forum

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This message was authored by Cooper+D This message was authored by: Cooper+D

Help forum

Wasn't sure where to post this. When I try to open the help forum on my iPad all of a sudden all I'm getting is a white screen and nothing is loading.
Anyone got any suggestions on how to fix this.  It's working fine on my iPhone and both phone and iPad are using the same sky broadband connection. Thanks. 

All my opinions are my own.
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This message was authored by caesarome This message was authored by: caesarome

Re: Help forum

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a reboot of your iPad or installed a different web browser to see if it will then work via that one ?

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Cooper+D
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This message was authored by Cooper+D This message was authored by: Cooper+D

Re: Help forum

@caesarome I did try a reboot and that didn't work, however I have just tried a different browser (Chrome) and that worked. 
I've been using Google for years with no issue but this morning it just won't load. 

All my opinions are my own.
This message was authored by adeharding This message was authored by: adeharding

Re: Help forum

Same here but on phone and computer. Works fine on another browser or private mode.

This message was authored by Mark39 This message was authored by: Mark39

Re: Help forum

Posted by a Superuser, not a Sky employee. Find out more

@adeharding wrote:

Same here but on phone and computer. Works fine on another browser or private mode.


That sounds like a.cookies/cache issue.

This message was authored by Shashie This message was authored by: Shashie

Re: Help forum

Hi

i have the exact same issue with Sky Communities help form. I just get a white screen when accessing through Safari but if I use Chrome website opens fine.

What's wrong with Sky

Thanks Sharon 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Help forum

Posted by a Superuser, not a Sky employee. Find out more

@Shashie Have you cleared the cache in Safari?

Annie  ( Please Note: I am Neurodivergent )
This message was authored by Shashie This message was authored by: Shashie

Re: Help forum

No I haven't as I'll lose all my currently open web pages - and there's a lot!

 

sharon

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Help forum

Posted by a Superuser, not a Sky employee. Find out more

@Shashie Just remove the Sky entries from the cache

Annie  ( Please Note: I am Neurodivergent )
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