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Discussion topic: Having problems with SkyVip. I’m getting emails telling me about deals, but app not working

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KP123
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Having problems with SkyVip. I’m getting emails telling me about deals, but app not working

‎21 Nov 2024 09:08 PM

Having problems with SkyVip. I’m getting emails telling me about deals, but app not working. I have tried uninstalling and reinstalling but doesn't seem to help 

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caesarome
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Re: Having problems with SkyVip. I’m getting emails telling me about deals, but app not working

‎21 Nov 2024 09:45 PM

Posted by a Superuser, not a Sky employee. Find out more

If you have uninstalled then there isn't much more that you can do but out of interest what is actually happening as not working doesn't give us much to go on ?

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KP123
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Re: Having problems with SkyVip. I’m getting emails telling me about deals, but app not working

‎22 Nov 2024 02:20 PM

It says

were really sorry but you can't join sky vip right now 

it could be because:

  • You're new to Sky and your services aren't set up yet.
  • Sky VIP isn't available with your package.
  • You're a Now TV customer, Sky VIP's only available to Sky customers.
  • You're in your 31-day cancellation period.
  • Your services are suspended due to a billing issue.

For more information visit www.sky.com/help/ articles/sky-vip-faqs

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caesarome
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Re: Having problems with SkyVip. I’m getting emails telling me about deals, but app not working

‎22 Nov 2024 04:19 PM

Posted by a Superuser, not a Sky employee. Find out more

@KP123 

Do any of those apply to you ?

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KP123
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Re: Having problems with SkyVip. I’m getting emails telling me about deals, but app not working

‎22 Nov 2024 04:30 PM

No, so it doesn't really help me at all

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caesarome
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Re: Having problems with SkyVip. I’m getting emails telling me about deals, but app not working

‎22 Nov 2024 05:11 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky or a returning customer ?

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