0

Discussion topic: Entering postcode on mysky not working.

Reply
This message was authored by AK12 This message was authored by: AK12

Entering postcode on mysky not working.

I am successfully getting past the username and password, but when entering a postcode and pressing continue it doesn't do anything.

 

Different formats of postcode tried, clearing cache and data and also uninstalled and reinstalled the app, to no avail.

 

I searched the posts and there is no solution posted, any help would be great

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Entering postcode on mysky not working.

Posted by a Superuser, not a Sky employee. Find out more

@AK12 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Entering postcode on mysky not working.

Posted by a Sky employee

Thanks for escalating this. We’ve sent @AK12 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 7 hours

New Discussion