Can't see Sky bill on Sky.com

[Goz]

Hi

For nearly 1 year I have been unable to access my sky bill, with on-lime via the sky web site, the sky app on my phone or via the interactive services on the TV.

I have reported this several times; but the problem still persists.

im pretty sure my contract is due for renewal in May and I would like to know if my bill is going to increase and by how much please?

I understand the current Covid-19 pandemic is hindering operations in many sectors, including my own; hence why it is important to understand what my future billing is likely to to be.

Thanks in advance

D

[Kellytom1989]

I cannot access my bill on sky app it flashes and disappears help please.  Thanks 

[A11]

Hi @Kellytom1989 ,

Sorry to hear you're having problems viewing your Bill online.

I'm going to DM you shortly and ask you for a few details that will hopefully help us to get to the bottom of this.

Thanks,

Andy

[A11]

Hi @Goz 

Sorry to hear you're having problems viewing your Bill online.

I'm going to DM you shortly and ask you for a few details that will hopefully help us to get to the bottom of this.

Thanks,

Andy

[Gafs]

Hi

Im only able to see my current sky bill. If I try to go back, I can only see the full bill amount I cannot see the details and if I try to go forward the page is blank for future bills

Any suggestions?

Thanks

D

[Goz]

Hi 

Can someone please help me?

I replied with the requested information, but I have heard nothing back.

Thank you for your support

David Gorringe

[Gafs]

Any idea why mine isn't working 

[A11]

Hi Gafs

Sorry to hear you're having problems viewing your Bill online.

I'm going to DM you shortly and ask you for a few details that will hopefully help us to get to the bottom of this.

Thanks,

Andy

[dryan1983]

Hi All, did this get fixed for anyone? I have the same issue where the bill flashes up. Iv tried the App, IE, Edge and Chrome but all have the same issue.

[Anonymous]

It is working for me now, don't know why. No communication from Sky. If I had known how **bleep**ty there customer support is I would have chosen another company.

[dryan1983]

Thanks for the update, im guessing ill have to hope it just magically fixes itself too!

[Thinlizzys]

I had this issue a while back I couldn't figure it out either did Sky 

they had me jumping through hoops I tried 5 different laptops 4 different smartphones 3 pcs all on different networks and different operating systems 😀

 Never solved but it just started working again and fine since

it really makes it awkward to pay a bill

[A11]

Hi @dryan1983 

Sorry to hear you're having problems viewing your Bill online.

I'm going to DM you shortly and ask you for a few details that will hopefully help us to get to the bottom of this.

Thanks,

Andy

[Beolight]

Same problem can't see my bill online

need to find my UAN number apparently it's on the bill 

[caesarome]

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@Beolight wrote:

need to find my UAN number apparently it's on the bill 

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See this link