Can’t login to my sky app postcode error

[Keiron+m]

All of a sudden I cannot log into the my sky app. User and password entered and it asks for postcode. When postcode entered nothing happens . Please help

[caesarome]

@Keiron+m 
I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Tom-W19]

Hi Keiron+m

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Jayney73]

I am unable to log in to my app I put in my postcode and nothing happens, I'm trying to sign an agreement and I can't get into my account 

[caesarome]

You should be able to access your credit agreement via this link:

https://messages.sky.com/message-centre

If you have the same postcode error then post back on here as we can alert Sky for you.

[Jayney73]

Thankyou for the reply, it lets me log in with user name and password but then asks me for my postcode which I put in and it does nothing.  Everything was fine with it yesterday so don't know why I can't log in today 

[caesarome]

@Jayney73 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent Jayney73 an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - We spoke to Jayney73, but they had called in before we were able to get into it. The issue is now resolved, Thanks 🙂

[Horse85]

My Sky app has stopped letting me in. It lets me log in with user name and password but then asks me for my postcode which I put in and it says its invalid.  Everything was fine with it tye other day when i was last in it so I'm not sure why I can't log in today. Can someone help please?

[Keiron+m]

Please close this as sorted now thanks 

[caesarome]

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@Horse85 wrote:

Can someone help please?

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@Horse85 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Horse85]

@caesarome I didn't hear from anyone today 

[caesarome]

I have alerted them again so hopefully they will open the chat bubble to you tomorrow, if they don't you might have to phone instead.