21 Feb 2023 10:03 AM
I was asked recently to re sign back in to MySky app but this didn't work so I deleted the app and downloaded it again but now it starts to download the initial agreement page opens an gets to a white screen with a buffering star at the top of my iPhone 14 on latest iOS I have been onto sky technical many times and no solution .
21 Feb 2023 10:09 AM
Posted by a Superuser, not a Sky employee. Find out moreDo you have private relay turned on:
https://support.apple.com/en-gb/HT212614
21 Feb 2023 10:18 AM
No it wasn't I've switched it on just in case and still won't load thanks for the suggestion
21 Feb 2023 10:21 AM
Posted by a Superuser, not a Sky employee. Find out moreI was going to suggest that if you had it turned on that you turn it off !
I'm not sure uf you tried deleting the app then rebooting your iphone before installing the app once more ?
21 Feb 2023 10:24 AM
I've turned it back off and must have deleted switched off and reloaded 30 times
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 7 hours
New Discussion