Can't get past the post code page on sky app

[Mariecheeruk]

Thank you, we managed to get it sorted. 

Marie 

[Ian+Griz]

@Daniel-F 

Answers to your questions:

1) date/time of issue occurance (you can try again and use that instead if unsure

This happens all the time - I have tried dozens of times 

2) the postcode exactly as its being entered into Sky.com or app

I am prevented from entering my post code here by your security, but I have tried entering it every possible way and it does not work 

3) if the issue is on sky.com, the app or have you tried both with similar outcomes

This happens online and on the app - on an iPad, iPhone and laptop.

[Mandy66]

Hello.

How did you get this rectified please. I have the same issue.

Any help would be much appreciated. 

[Mariecheeruk]

Mine was simply that I was using the incorrect sky ID, to log in. 

Marie

[Ian+Griz]

@Daniel-F 

I replied to your questions but you have not responded?

[Mark39]

---

@Daniel-F wrote:

Hi @ThomasTurnbull, @Ian+Griz  & @MarieCheer 

Just reaching out regarding this issue as I could see all three of you shared a similar experience. 

If you are still having issues getting past the postcode stage using the IDs you were mentioning having issues with still, can you get me the following information please?

1) date/time of issue occurance (you can try again and use that instead if unsure

2) the postcode exactly as its being entered into Sky.com or app

3) if the issue is on sky.com, the app or have you tried both with similar outcomes

Could you send me this in a private message please rather than on the thread itself?

Thanks,

---

@Ian+Griz see the bit in bold above.

[Daniel-F]

Hi @Ian+Griz 

We have not seen much more posts onto this thread from when it was originally raised.  What I'm going to do is instead escalated your case into our Community Messaging Team to offer a little bit more help on the Sky ID side of things & to see if they can help you get back to your Sky account.

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ian+Griz an invite to chat.

[RichardJH12]

Hi, I'm another one who needs the same help with a twist; My Broadbands' Shield keeps turning itself on, and the only way to turn it off is by ringing Sky - which isn't very helpful at 1am.

I'd be able to turn this off myself if I could access the MySky App, but cannot due to the same issues with the post code being greyed out. I've tried 3 different browsers, clearing cache, and re/installing the Sky App.  Becoming very frustrated as i've only been with Sky about 6 weeks and i've had nothing but issues with this - despite the great speeds i'm getting.

Please escalate this further. 

[caesarome]

@RichardJH12 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Ian+Griz an invite to chat.

[Bob94]

Am a new customer but can't get passed the post code. I called customer support it was escalated and was told I would get a call back. Over a week later still no call back. It's been a month with no discovery +. .had to call up to get shield off my internet for it to work. 
shocking all round 

[HDesert]

Hiya hope is all well, I am also am having the same issue joining sky. I've tried putting the postcode in multiple days and all tried mobile and web.

[caesarome]

@HDesert 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent HDesert an invite to chat.